Frequently Asked Questions
1. How do I contact GENEWIZ for a technical consultation about my project?
GENEWIZ's NGS Team is composed of Ph.D. scientists who can help you optimize your project design and provide consultation to answer any questions. For any form questions that require support, please contact the NGS team directly at firstname.lastname@example.org, toll-free at 877-436-3949 ext. 1, or directly at +1-908-222-0711 ext. 1.
2. Can GENEWIZ recommend the best data delivery option?
Yes, GENEWIZ will recommend the best data delivery option based on the platform and project details. Data delivery options include:
3. What is Express service?
The Express package offers expedited service (5-10 business days faster than standard) with guaranteed turnaround time. Additional charges apply.