---
title: Customer Support | GENEWIZ from Azenta
description: Submit an inquiry if you have questions about our Payment Center, Genomics Prepayments, or how to find your invoices in your account.
image: https://web.genewiz.com/hubfs/ARCHIVE/gene-the-wizard.png
---

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[![GENEWIZ](https://web.genewiz.com/hubfs/GENEWIZ%20Brand%20Assets/GENEWIZ%20Logos/2025-04%20Current%20GENEWIZ%20Logos/GENEWIZ_Full-Color_Logo_PublicWeb_200x63.svg "GENEWIZ")](https://www.genewiz.com/)

 English

![gene-the-wizard](https://web.genewiz.com/hubfs/ARCHIVE/gene-the-wizard.png)

To find out more about Payment Center, Genomics Prepayments, or how to find your invoices in your account, please see our [**GENEWIZ Payment Center FAQs**](https://web.genewiz.com/faqs/payment-center?hsLang=en).

## Case Type Explanation

**Existing Invoice:** For inquiries related to an existing invoice for completed orders, such as requesting a copy, updating a PO or address, or disputing charges.

**Payment:** For inquiries related to making payments, providing remittance, or requesting receipts.

**Account Support:** For general GENEWIZ.com end user account support, including set-up and account status issues.

**Genomic Prepayment:** For inquiries related Genomics Prepayment accounts, including creation, management, and advance invoices.

**Order Support:** For inquiries related to existing open orders, including updating payment method and billing address changes.

**Payment Center:** For inquiries related to Payment Center functions, such as group management and shared payment methods.

## Submit a Case