To find out more about Payment Center, Genomics Prepayments, or how to find your invoices in your account, please see our GENEWIZ Payment Center FAQs.
Case Type Explanation
Existing Invoice: For inquiries related to an existing invoice for completed orders, such as requesting a copy, updating a PO or address, or disputing charges.
Payment: For inquiries related to making payments, providing remittance, or requesting receipts.
Account Support: For general GENEWIZ.com end user account support, including set-up and account status issues.
Genomic Prepayment: For inquiries related Genomics Prepayment accounts, including creation, management, and advance invoices.
Order Support: For inquiries related to existing open orders, including updating payment method and billing address changes.
Payment Center: For inquiries related to Payment Center functions, such as group management and shared payment methods.