Request a dropbox today!

Please complete the form below and one of our account representatives will work with you to assess whether your location qualifies for a free dropbox installation.

FREQUENTLY ASKED QUESTIONS

What is the difference between a dropbox and a delivery box?

Dropboxes are used for submission of samples that are being sent from you to Azenta Life Sciences, and are white boxes. Our delivery boxes are used for oligos or prep orders that are being sent from Azenta Life Sciences back to you, and are black boxes. Please do not place any samples intended to be sent to Azenta Life Sciences into a delivery box, as our couriers are instructed not to remove items from this box.

Will a courier come by every day to pick up samples? If not, how do I notify you that a pickup is necessary?

If you are submitting to a daily dropbox, the courier will come by every day to pick up your samples. If you are submitting to a by-request dropbox, the courier will automatically be notified when a pickup is necessary as long as your order is linked to a dropbox. If you are unsure whether your order is linked to a dropbox, please refer to your order summary page and view your sample submission method selection. To find out whether you are submitting to a daily or by-request dropbox, please refer to your sample submission method or the “My Dropboxes” page in your account.

What time do I have to submit my order to ensure it gets picked up that same day?

Please submit your order and select your dropbox location any time before the listed dropbox cut-off time to ensure pickup on the same day of submission. Samples must be in the dropbox by the cutoff time as well to guarantee same-day pickup.

Can I submit my samples to the dropbox on dry ice?

Dry ice is currently only accepted in select dropboxes. Please also email CourierCoords@Azenta.com if you are unsure whether your dropbox can accept dry ice.

Do dropboxes accept cells, tissue, or blood samples?

Our dropboxes do not accept cells, tissue, or blood samples.