General Questions

How do I contact GENEWIZ for a technical consultation about my project?

The GENEWIZ NGS Team is composed of Ph.D. scientists who can help you optimize your project design and provide consultation. You can contact the team by submitting an inquiry submitting an inquiry.

Does GENEWIZ guarantee turnaround?

Our team prioritizes fast turnaround times and provide a timeline based on first-pass processing. The turnaround time listed within the quote is inclusive of all steps quoted, unless otherwise noted. If repeat processing is required, the turnaround may be subject to change and will be proactively communicated to the client.

If the scope of a project changes after project initiation or if sample or project clarification is required after sample receipt, GENEWIZ may reassess the turnaround time based on the subsequent communications and modifications (if applicable).

What extraction methods are used?

All extraction kits and reagents are routinely updated to remain best-in-class. Please proactively contact GENEWIZ if you would like historical versions, which may be available on a case-by-case basis.

Extractions are performed to the best of our ability and are unable to guarantee yield due to multiple variables that may affect sample yield and quality. Costs to cover the work performed will be applied, regardless of the outcome.

 

What library preparation methods are used?

All extraction kits and reagents are routinely updated to remain best-in-class. Please proactively contact GENEWIZ if you would like historical versions, which may be available on a case-by-case basis.

Does GENEWIZ perform sample QC and what methods are used?

For most of the services, an initial sample QC is included within the fee of the project for all samples that will proceed to the next processing stage (e.g. library preparation or sequencing) unless otherwise noted within the quotation. Resubmissions or additional, optional samples may incur a nominal fee for QC. 

Most services include an initial sample QC within the project fee for samples proceeding to the next stage (e.g., library preparation or sequencing). Resubmissions or additional samples may incur a small QC fee unless noted otherwise in the quotation. 

Initial sample QC can include: 

  • Assessing RNA concentration and integrity 
  • Assessing DNA concentration and DNA size (for select projects) 
  • Assessing premade library size and concentration 
  • Assessing cryopreserved cells by cell count and viability 
What sequencing instruments will be used for my project?

The sequencing platform will be listed within the Service Description of the quotation. 

Unless specifically noted in the quotation, GENEWIZ reserves the right to choose between equivalent instruments depending on the target read depth and configuration requested. If a specific instrument is required, please add special comments in your quote/order and notify our NGS team prior to project initiation.  

How does GENEWIZ guarantee data quality and yield?

Illumina-based projects

For samples that pass QC and libraries prepared at GENEWIZ:

Data Quality

  • NovaSeq 2x150bp: ≥85% of bases ≥Q30 
  • NovaSeq 2x250bp: ≥80% of bases ≥Q30 
  • MiSeq 2x150bp: ≥80% of bases ≥Q30 
  • MiSeq 2x250bp: ≥75% of bases ≥Q30 

Data Yield

  • Within 10% of total data target yield per lane or flowcell, unless otherwise noted 
  • Within 20% of per sample target yield, unless otherwise noted 

Quality and yield for samples that do not pass QC and are processed at best effort are not guaranteed. Premade libraries/library pools submitted for sequencing only quality and yield are evaluated on a case-by-case basis. 

Multiplexing is performed to the best of our ability to ensure relatively even data distribution amongst samples. 

PacBio-based projects

Due to various sample-related factors that may influence long-read sequencing yield and quality, GENEWIZ cannot guarantee overall data output and quality. However, based on extensive experience with long-read workflows, GENEWIZ has established target metrics based on the PacBio system based on the sample submitted and library type. If a project does not meet these targets, a thorough review of the processing will be performed. If the issue is determined to be unrelated to the sample, a repeat or top-off will be performed as necessary.  

What is GENEWIZ’s coverage guarantee?
Due to the possible wide range of performance being influenced by sequence complexity and sample quality, GENEWIZ does not guarantee average coverage or on-target specificity for each sample. We can instead recommend target data output that would increase the chances of obtaining the desired coverage based on the sample and library type utilized.
What is GENEWIZ’s data analysis guarantee?
Data analysis is performed to the best of our ability and results are not guaranteed for samples or libraries not passing QC or do not fit the analysis pipeline’s criteria.
Can you recommend the best data delivery option?

Yes, we can recommend the best data delivery option based on the platform and project details. Options include: 

  • Secure File Transfer Protocol (sFTP) - additional charges may apply 
  • Customer Cloud Account - AWS, Microsoft Azure, Google Cloud 
  • Hard Drive - additional charges may apply
How will my data be delivered?

By default, results are sent via a secure File Transfer Protocol (sFTP). Please refer to our sFTP Data Download Guide for instructions on how to download your data and troubleshooting tips. Additional charges may be applicable for large data transfers. 

Please refer to the delivery email sent from GENEWIZ for detailed information on the transfer and consult with your IT department to ensure compliance with your institution’s policies.

Will my data be secure at GENEWIZ?
We take data security very seriously and we make every attempt to keep your data private and protected. The data transfer we offer is secure; however, should you desire an alternative delivery method, we are happy to work with you.
How long does GENEWIZ store samples?
We hold any remaining samples for up to 3 months after project completion. Clinical samples processed in our Regulatory-Environment or CLIA-licensed laboratory may have longer sample storage timelines. Please contact us if you would like samples retained for a longer period or shipped back to you.
How long does GENEWIZ store data?
GENEWIZ offers raw data storage (i.e. FASTQ for Illumina, BAM for PacBio, POD5 for Oxford Nanopore) for up to 6 months after project completion. Data generated for samples processed in the Regulatory-Environment or CLIA-licensed laboratory may have longer data retention timelines. Please contact us if you would like the data to be retained for a longer period. 

Sample Preparation

How should I prepare and send my samples?

View our Sample Submission Guidelines for instructions on preparing and sending samples. Organize your samples in tubes or plates following the order indicated on the sample submission form.

  • Tubes: Prepare samples in clearly labeled and well-organized 1.5 mL flip-cap microcentrifuge tubes. Please avoid using Parafilm to seal the tubes. 

Icon_460x305_Tubes_48Samples

Unless otherwise instructed, GENEWIZ reserves the right to combine multiple vials of the same sample for extraction and/or library preparation. 

  • Plates: For projects with 16 or more samples, prepare samples in clearly labeled, securely sealed 96-well full-skirted PCR v-bottom plates. Arrange the samples vertically by column (i.e. A1, B1, C1, etc.)

Icon_460x305_Plates_48Samples

Ship samples directly to our facility. Use the shipping address listed on the order receipt. 

What can I do if my samples do not meet the starting material requirements?

Please reach out to us by submitting an inquiry.

Ordering & Processing

How do I request a quote?

For a quick tutorial, watch the video below.

How do I confirm a quote?

For a quick tutorial, watch the video below.

How can I monitor the progress of my project?

The status of your order, including an estimated date of delivery, can be viewed anytime through your GENEWIZ account. Visit the Order Summary page of your project to find the current order status.

How can I send my samples to GENEWIZ?

Option #1: Ship samples directly to our facility. Use the shipping address listed on your order receipt.  

Option #2: For double-stranded DNA samples, submit samples into a local GENEWIZ dropbox which are conveniently located throughout the US, Europe and United Kingdom. To locate a dropbox near you, please submit an inquiry. Place your order receipt and samples in a Ziploc bag packaged according to sample submission guidelines specific for your Next Generation Sequencing service. 

Note: Not recommended for RNA and primary sample types. 

 

What are the cutoff times for my dropbox pickup?

During checkout, consult the Order Summary  page to find out the daily cutoff times for your selected dropbox (see example below).

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If you miss the dropbox deadline, feel free to ship samples directly to us. 

RNA Sequencing

What is RNA sequencing (RNA-Seq)?

RNA-Seq is a method for transcriptome profiling that uses next generation sequencing technologies. RNA-Seq provides a comprehensive, quantitative, and unbiased view of RNA sequences within every sample, and is the most powerful tool currently available for analyzing gene expression.

For more information, download our eBook A Guide to RNA-Seq or read our blog Which RNA-Seq Technique Should I Use?

What are the differences between the service packages?

The packages differ in price and turnaround time: 

  • Value is the most economical option to help projects come under budget 
  • Preferred offers a balance of speed and cost, leveraging our optimized processes for quick results without breaking the bank 
  • Express helps meet tight deadlines with industry-leading turnaround times 
  • Lightning provides results at lightning speed for select library options 

 

The package type can be revised after receiving your initial quote.  

Note: Service packages may not be available for all services (e.g. EZ services), projects, or institutions. Please inquire if an expedited solution is required for an exempt service. 

Do you offer RIP-Seq (RNA immunoprecipitation with sequencing)?

We can accept immunoprecipitated RNA for our ultra-low input RNA-Seq service. Please note that we do not perform the immunoprecipitation step.

 

How does Single-Cell RNA-Seq differ from Standard and Ultra-Low Input RNA-Seq?

Standard RNA-Seq produces a representative snapshot of the transcriptional state averaged across all cells. The caveat with traditional RNA-Seq is the resolution of individual cells and cellular subpopulations are lost. Single-Cell RNA-Seq allows researchers to not only identify cellular subpopulations, but to fully interrogate them at the single-cell level within a heterogeneous sample.

Like Standard RNA-Seq, Ultra-Low Input RNA-Seq provides bulk expression analysis of the entire cell population; however, as the name implies, a very limited amount of starting material is used, as low as 10 pg or a few cells. Single-Cell RNA-Seq requires at least 50,000 cells (1 million is recommended) as an input.

For more information, please read our blog posts:

 

 

How does Illumina-based RNA-Seq compare to Iso-Seq/Kinnex Full-Length RNA on PacBio?

Generally, Iso-Seq/Kinnex Full-Length RNA sequencing is superior to Illumina approaches when qualitative endpoints are of interest, such as alternative splicing, alternative polyadenylation, genome annotation, and novel transcript detection. For quantitative assessment (e.g. expression of transcript A vs B in one sample, or expression of transcript C in sample 1 vs sample 2), short-read approaches are recommended due to the greater number of reads that can be obtained.

What is the price for RNA-Seq?

Please submit a quote request to receive accurate pricing information, as the cost depends on the details of the project. You can also contact the team by submitting an inquiry.

For a quick tutorial, watch our step-by-step instructions.

Technical Design

What are the technical details of your RNA-Seq services?

Please download our Technical Specifications Sheet for a summary of our Standard, Strand-Specific, Small, and Ultra-Low Input RNA-Seq services. Visit the following pages for more information about Single-Cell RNA-Seq and Iso-Seq/Kinnex Full-Length RNA.

What sequencing platforms are used for RNA-Seq?

Standard, Strand-Specific, Single-Cell, Small, and Ultra-Low Input RNA-Seq use short-read sequencing on Illumina® platforms. Iso-Seq/Kinnex Full-Length RNA uses long-read sequencing on the PacBio® platforms.

For more information, visit our NGS Platforms webpage.

What starting materials are accepted?

The most common starting material is extracted total RNA. However, we have extensive experience performing extractions from a wide variety of materials, including cell pellets, fresh frozen tissue, blood, and FFPE slides. We also accept sorted cells for Ultra-Low Input RNA-Seq. Read our Sample Submission Guidelines for more information.

 

What method is used to remove ribosomal RNA (rRNA)?

Since ribosomal RNA (rRNA) makes up most of the total RNA, its removal is necessary for efficient sequencing of other RNA species, such as mRNA, long non-coding RNA (lncRNA), and small RNA.

  • For Standard and Strand-Specific RNA-Seq, you can select either poly-A selection or rRNA depletion methods. Poly-A selection is sufficient for studying mRNA in eukaryotes. Analysis of lncRNA or bacterial transcripts requires rRNA depletion.
  • For Ultra-Low Input RNA-Seq, the default is to use poly-A selection. However, if your project requires analysis of lncRNA in addition to mRNA, please make a comment on the quote request form, and we can discuss the available options. 
What RNA-Seq method is recommended for FFPE samples?

Due to the anticipated poor quality and integrity of FFPE samples, we recommend using a library preparation with rRNA depletion or a targeted RNA exome library preparation (if applicable).

What RNA-Seq method is recommended for blood samples?

We recommend using a library preparation with rRNA depletion and globin depletion to improve the detection of low-expression transcripts.

Can you analyze small RNA or miRNA?

Yes, within your GENEWIZ account, select our Small RNA-Seq service. Please note that our library preparation for Small RNA-Seq uses kits that specifically recognize the 5’ and 3’ ends of RNA after processing by DICER. A different library preparation method is used for Standard RNA-Seq projects for analysis of mRNA and lncRNA.

Can you prepare small and standard RNA libraries from the same total RNA preparation?

Yes, if enough input material is provided and the total RNA preparation contains small RNAs. Since Standard RNA-Seq and Small RNA-Seq use different library preparation methods, the total RNA sample must be split.

When should ERCC spike-in be added and what spike-in is used?

ERCC stands for the External RNA Controls Consortium. The ERCC is a group of researchers and organizations that have developed a set of synthetic RNA molecules to standardize RNA quantification in gene expression profiling. The use of ERCC spike-ins can help standardize RNA quantification across different experiments. Using the read counts of the ERCC controls, researchers can determine the sensitivity (i.e., the limit of detection), dynamic range, linearity, and accuracy of an RNA-Seq experiment. They can also control technical variations between runs. 

When requested, GENEWIZ will use ERCC Spike-in Mix. The ERCC spike-in mix contains 92 transcripts of known concentration. The set is organized into four subgroups, each containing 23 controls that span six logs of dynamic range in concentration. Unless otherwise requested, spike-in across samples will be performed in a checkerboard pattern (assuming at least 1 sample between). 

We do not recommend utilizing ERCC spike-in on samples of low concentration.

When should UMIs be included and what method is used during library preparation?

Libraries usually undergo PCR amplification to boost the number of low-abundance transcripts in the sample, increasing the chances they’ll be read during sequencing. However, PCR does not copy DNA with perfect fidelity; it’s usually biased, as some molecules in a library are amplified more efficiently than others. PCR can also introduce errors, or mutations, when making copies. As a result, the sequencing data may not accurately represent the original population of RNA molecules. In other words, the relative abundance of reads differs from that of the input RNA. 

UMIs can correct the bias and errors caused by PCR amplification. By tagging the original cDNA molecule with a UMI, all its PCR copies will carry the same barcode. We recommend using UMIs with deep sequencing (>50 million reads/sample) or samples with low-input for library preparation. 

How many reads do I need for my experiment?

The number of reads required depends upon the genome size, the number of known genes, and transcripts. Generally, we recommend 5-10 million reads per sample for small genomes (e.g. bacteria) and 20-30 million reads per sample for large genomes (e.g. human, mouse). Medium genomes often depend on the project, but we would generally recommend between 15-20 million reads per sample. For de novo transcriptome assembly projects, we recommend 100 million reads per sample.

Data Analysis

What bioinformatics services are available for RNA-Seq projects?

We provide raw data as FASTQ files for all projects. We also have advanced bioinformatics capabilities to provide optional data analysis services, including:

  • Standard RNA Analysis Package: mapping, differential gene expression, alternative splicing, and gene ontology analysis
  • Gene fusion discovery
  • SNP/INDEL detection
  • Novel transcript discovery
  • De novo transcriptome assembly for sequences that do not have a reference
  • Custom analysis

View our demo bioinformatics report.

What species are compatible with the gene ontology analysis pipeline?

GENEWIZ can perform gene ontology analysis on the species in the following link. If the species is not listed, we reserve the right to remove gene ontology analysis from the project at the client’s discretion.

Can GENEWIZ perform multiple comparative analyses for different gene expression analysis?

Yes, multiple comparative analyses can be performed. Depending on the complexity and number of comparisons, additional charges may apply and would be communicated prior to the work being performed.

How do I use UMIs to de-duplicate data for my RNA-Seq experiment?

We use the Twist UMI system by default. UMIs are sequenced in-line and each pair of reads is structured as 5bp UMI + 2bp spacer + subsequent read sequence:

For UMI extraction together with quality/adapter trimming, we recommend using the fastp tool found here: https://github.com/OpenGene/fastp. Please download and install the tool before proceeding. Detailed instructions on how to process your data with UMIs can be found on the git page under session ‘unique molecular identifier (UMI) processing’ and the corresponding example.

UMI extraction will be enabled with the -U or --umi option in the command line.

For UMI deduplication, it can be performed in a one-line command together with the previous step by enabling deduplication in fastp (specifically -D or --dedup).

After trimming and deduplication, the resulting reads can be aligned to your reference genome. You can also proceed with downstream analysis including hit count calculation as normal.

The raw reads we provide can also be processed with other UMI extraction and deduplication tools such as umis tool and umi-tools, depending on your preference. The processing order will be different compared to fastp, as the deduplication step will need to be performed after UMI extraction, trimming, and alignment. More details can be found in the user instructions for the umis tool (https://github.com/vals/umis) and umi-tools (https://umi-tools.readthedocs.io/en/latest/index.html).